Applied Business Case Exercises for OFA 1

Tools and AI Considerations Across Business Cases

Across all eight business cases, the same tool categories recur in different combinations:

A.Spreadsheets and data profiling tools for assessing legacy data before a migration.
B.Backlog and analytics tools for mobile app work.
C.Content management and redirect-configuration tools for a website platform change.
D.CRM platforms and validation checklists for a CRM change.
E.API testing tools such as Postman for deep linking work.
F.Integration or middleware platforms alongside calendar and scheduling APIs for system integration.
G.Messaging and notification platforms for a rollout.
H.Data warehouse or reporting tools for a dashboard effort.

I.A learner does not need to master all of these tools at once.
J.The goal at OFA 1 is to recognize which category of tool a given piece of work touches, and to know who on the team to ask when hands-on use of an unfamiliar tool is required.

II.

1.Useful for turning raw material - notes, a stakeholder quote, a jumble of facts - into an organized first draft
2.Useful for suggesting questions or checks the learner might not have thought of

3.In no case does an AI tool replace the OFA's own verification against the real system, the real stakeholder, or the real data.
4.A learner who catches themselves trusting an AI-generated answer without checking it against reality has found the single most important habit to correct before progressing further in this curriculum.