Module 1 - The OFA Role and the Stewardship Model

An Operational Functional Analyst (OFA) serves as the connection between those who need a business or ministry outcome and those who design, build, support, or operate the systems that help achieve it.

• 1.The OFA helps ensure that business needs are accurately understood, documented, communicated, and validated throughout the lifecycle of a solution.
• 2.The role reduces the risk of misalignment between what stakeholders need and what is ultimately delivered.

• 1.The work of an OFA may include requirements gathering, process analysis, documentation, testing coordination, communication, operational support, issue resolution, and continuous improvement activities.
• 2.The specific responsibilities performed will vary depending on assignment, experience level, and stewardship area.

The OFA role is unique within the Church's operational and technical organizations because it combines business understanding, operational awareness, stakeholder engagement, and solution support into a single stewardship discipline.

A new OFA 1 is not expected to perform every aspect of the OFA role independently. The focus at this level is developing foundational knowledge, understanding established processes, and learning how the various responsibilities of the role work together.

• 1.OFA 1 team members contribute to work that is owned and directed by others.
• 2.They support established initiatives, processes, and operational activities while developing the skills, judgment, and experience necessary for greater responsibility in future OFA levels.

As knowledge and confidence increase, OFA 1 team members gain exposure to additional responsibilities and begin preparing for the transition from supporting work to eventually owning defined areas of stewardship.