Module 5 - Discovery and Communication Basics

• 1.Originating in root-cause analysis and widely used in process improvement, the "5 Whys" technique repeatedly asks "why" to move from a surface symptom to an underlying cause.
• 2.This is directly useful when a stakeholder's stated problem is really a symptom of something else.

• 1.RACI is a standard framework for clarifying who needs to be part of a discussion and in what capacity.
• 2.It helps a new OFA determine who actually needs to be in a meeting before scheduling one.

Meeting facilitation best practice, common across industries, holds that an effective meeting has a stated objective, a time-boxed agenda, and an explicit close that confirms what was decided:

• 3.A stated objective
• 4.A time-boxed agenda
• 5.An explicit close that confirms what was decided

This is the same discipline this module teaches around listening and preserving notes, and the discipline an OFA 1 will one day be responsible for running once they begin facilitating at OFA 2.